Returns & Exchanges
At Elmhurst 1925, we stand behind the quality of our plant-based products and offer a 30-day satisfaction guarantee to ensure you love every sip. If you are not completely satisfied with your purchase, our team is here to make it right through a refund or replacement.
Initiate Your Request
Contact our Customer Success team within 30 days of your delivery date with your order number and the reason for the return.
Verification Process
Provide a photo of the product and the batch code found on the packaging to help our quality assurance team review your concern.
Receive Authorization
Once approved, we will provide instructions on whether to dispose of the product or return any unopened cases to our facility.
Refund or Replacement
After your request is processed, we will issue a full refund to your original payment method or ship out a replacement order at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing