Frequently Asked Questions
Everything you need to know about our plant-based products and your order.
How should I store my Elmhurst products?
Our products are shelf-stable and can be stored in your pantry until the 'Best By' date. Once opened, they must be refrigerated and are best enjoyed within 7 to 10 days.
What is the HydroRelease™ method?
HydroRelease™ is our unique process that uses only water to separate the components of a nut, grain, or seed and then reassembles them as a creamy emulsion. This allows us to keep the full nutrition of the source ingredient without added gums or emulsifiers.
How long will it take for my order to arrive?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
Do you offer free shipping?
Yes, we offer free standard shipping on all orders over $50 within the contiguous United States. For orders below this amount, a flat-rate shipping fee will be applied at checkout.
What is your return policy?
Due to the perishable nature of our products, we do not accept returns. However, if your order arrives damaged or if you are unsatisfied with your purchase, please contact our customer service team within 30 days for a replacement or refund.
Are Elmhurst products gluten-free and vegan?
Yes, all of our products are 100% plant-based, vegan, and certified gluten-free. We are also Non-GMO Project Verified and OU Kosher certified.